by Jeff Nally | People Engagement
Want to have robust relationships with your customers? Deepen relationships and connectivity between internal departments and people who contribute to the customer experience. Sounds backwards, right? Companies tend to focus on the single department or individual with...
by Jeff Nally | People Engagement, When Work Works
“Best in-person gathering EVER!” That’s the exclamation that popped up in the chat during a virtual meeting when an employee mentioned our CoachSource in-person team gathering that occurred three months earlier. I was surprised to see the authentic, in the moment...
by Jeff Nally | Coaching, Covid-19, Leadership, People Engagement
My seventy-nine year old mother lives with me and my family, and we’re taking every precaution to keep everyone safe and healthy during the COVID-19 outbreak. I had been voluntarily sheltering-in-place at my home for two weeks. I shifted my in-person coaching sessions...
by Jeff Nally | Leadership, Neuroscience, People Engagement
Hearing the words, “Hey, can I give you some feedback?” can be frightening and worrisome. When a manager or co-worker wants to offer feedback, we fear the feedback. “Did I do something wrong? I thought I was doing a good job. What’s wrong now?” We conjure up a...
by Jeff Nally | Neuroscience, People Engagement
When I take the stage to speak about neuroscience, many people in the audience assume that it’s going to be a strictly academic, boring review of research. Yes, that would bore me, too! (yawn!) But brain science is fun, and there are simple applications and practices...